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Reduce cart abandonment rate, proactively contacting customers stuck on the check out. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service. I have it installed on both my desktop and mobile (i Pad mini/i Phone), and it works great.

With Live Chat, you get all the personal attention of a single agent and the speed of a phone call’s resolution, but you can still keep multitasking if you have other things to do.Live Chat retains the real-time, one-on-one interaction of a phone call, with the text capture ability of an email.It's the best of both worlds when it comes to communication and it's fast and simple to use.Live Chat gives you the ability to bring together a geographically distributed workforce for team resolution processes.Organically build a knowledge base by adding content to the knowledge base directly from chat and allow multiple agents to interact with a contact in a single chat session.Or, you can listen to music while you get your issue resolved. The relaxed setting that Live Chat affords really has endless possibilities. Communicating with worldwide customers may not be something your company handles on a day to day basis, but you don’t really need to look outside the country to find someone whose first language is not English.